Services
24/7 service for business
Round-the-clock emergency call-outs for stores, industrial sites and offices — fast response, no service contract required.
A fault doesn’t ask about opening hours — neither does our service. We handle emergency call-outs in stores, industrial premises and offices: under standing service agreements, and as one-off interventions with no contract required.
Frequently asked questions
Do I need a service contract to report a fault?
No. We also handle one-off call-outs without a contract — it is one of the pillars of our service.
What is the fastest way to report a fault?
By phone: +48 789 294 776, by e-mail, via the chat on this site, or from your chain’s ticketing system — we work with client ticketing systems daily.
Do you work at night?
Yes. Night work is our standard in stores — the site opens normally in the morning, with no trace of the works.
How is billing handled across many locations?
Every visit produces a photo report, and you receive one consolidated invoice for many locations — less admin on your side.
Describe the situation and we’ll tell you straight away what can be done remotely, and when a technician will come out. In urgent cases we also respond outside standard working hours.
What we fix most often
Power supply & switchboards
Power outages, tripping breakers, overheating connections — diagnosis and repair.
Lighting
Faults in sales floor, back-of-house and emergency lighting — including at night, before the store opens.
Security systems
Alarms, access control, CCTV monitoring — faults in control panels, sensors and recorders.
Building automation
Controllers, sensors and smart building systems, including Loxone installations.
How an emergency call-out works
- 01 · Request
You call or write
Phone, email or the form below — tell us the location and describe the problem.
- 02 · Diagnosis
Initial diagnosis
We resolve some issues on the spot, talking the person on site through it remotely.
- 03 · Technician on site
We arrive with parts
We can carry out the work after the store closes.
- 04 · Report
Repair report
Photo documentation and a report — you know exactly what caused the fault and what was done.
Don’t have a service agreement with us? That’s not a problem. We also take on one-off call-outs, billed for the work carried out, with no obligation. Clients with a service agreement get guaranteed priority response, but we never leave anyone with an unresolved fault. Running a chain of locations? Ask about a standing agreement with a single point of contact and one invoice for all locations.
Report a fault or book a service
Fill in the form and we’ll call you back with a quote and a time.
Prefer email? Write to biuro@novaelectro.pl or call +48 789 294 776 — we reply in English.